Terms & Conditions

1. About these terms

These Terms & Conditions apply to all orders placed on testtagsupply.com.au. By placing an order or using our website, you agree to these terms.

The website is operated by Test Tag Supply, ABN 58585943572, based in Melbourne, Victoria ("Test Tag Supply", "we", "us", "our"). "You" means the person or business placing the order.

We supply blank thermal transfer and direct thermal label rolls for the test and tag industry. Our labels are supplied blank for you to print yourself.

2. Products and compatibility

We take care to describe our labels accurately, including size, material, roll format, core size and printer compatibility.

  • Printer compatibility: Each product lists the printers it is designed for. If a label is not compatible with a printer we advertise it for, you can return it (see section 7).

  • Ribbons and settings: Thermal transfer labels need a suitable ribbon. Print quality can also depend on your printer settings, such as darkness and speed. Please contact us if you need help before ordering.

  • Images: Product photos are for illustration. Colours may look slightly different on screen.

  • Labelling compliance: Our labels are designed for use in test and tag work under AS/NZS 3760. You are responsible for printing the correct information on each tag and for the testing itself.

  • Stock: All products are subject to availability. If an item is out of stock after you order, we will contact you to offer a delay, an alternative or a full refund.

3. Pricing and GST

  • All prices are in Australian dollars (AUD) and exclude GST unless stated otherwise.

  • Shipping costs are shown at checkout before you pay.

  • We may change prices at any time, but the price you pay is the price shown when you place your order.

  • If a price is clearly wrong because of an error on our website, we will contact you before processing the order. You can then confirm at the correct price or cancel for a full refund.

  • A tax invoice is emailed with every order. Business customers can use it to claim GST credits.

4. Orders

  • After you place an order, you will receive an order confirmation email. This confirms we have received your order.

  • Your order is accepted once payment is processed and we dispatch the goods.

  • We may decline or cancel an order, for example if a product is unavailable, payment fails, or we suspect fraud. If this happens after payment, we will refund you in full.

  • Changing or cancelling an order: Contact us as soon as possible. We can change or cancel orders free of charge before they are dispatched. After dispatch, our returns policy applies.

  • Bulk and business orders: For large quantities or regular supply, contact us for a quote.

5. Payment and security

Your payment is processed securely. We never see or store your full card details.

Accepted payment methods: [Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal]. Business customers with an approved account may also pay by bank transfer on invoice.

How we keep your payment safe:

  • Encrypted connection: Our whole website uses SSL/TLS encryption (look for the padlock in your browser). Your details are encrypted as they travel to the payment provider.

  • Trusted payment providers: Card payments are handled by our checkout provider and [Stripe / PayPal], which meet the PCI DSS security standard used by banks and card companies.

  • No card storage: Your full card number is never stored on our systems.

  • Fraud checks: Orders may be checked for fraud. We may ask you to confirm details before dispatch.

Bank transfer safety: We will never email you to say our bank details have changed. If you receive a message like this, do not pay. Call us on to confirm our details first.

Payment is taken when you place your order. If payment fails, the order will not be processed.

6. Shipping and delivery

We ship Australia-wide from Melbourne. Orders placed before [2pm AEST] on a business day are usually dispatched the same or next business day.

  • Delivery times are estimates from the carrier and are not guaranteed.

  • You will receive a tracking number by email when your order ships.

  • Please check your delivery address carefully. If an order is sent to an incorrect address you entered, extra shipping costs may apply.

  • Damaged in transit: If your parcel arrives damaged, take photos and contact us within 7 days. We will send a replacement at no cost.

  • Lost parcels: If tracking shows no movement for [5] business days, contact us and we will follow it up with the carrier.

  • Ownership and risk pass to you once the goods are delivered.

7. Returns and refunds

Returns are easy, and return postage is always free.

Faulty or incompatible products

We accept returns if your labels are:

  • Faulty, for example damaged, misprinted, peeling, poor adhesion or not printing correctly, or

  • Not compatible with a printer we advertised them for.

These returns are accepted even after 30 days from delivery. You can choose a replacement, exchange or full refund.

Change of mind (30 days)

You can return items within 30 days of delivery for a refund or exchange, as long as they are unused and in their original packaging, in resaleable condition.

How to return an item

  1. Email sales@testtagsupply.com.au or call (03) 5902 7028 with your order number and the reason for the return.

  2. For faulty or incompatible items, include a photo of the problem and your printer model.

  3. We will send you a prepaid return label.

  4. Once we receive the item, we process your refund or replacement within [2-5] business days.

Refunds are paid to your original payment method.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms limits your rights under the Australian Consumer Law. Our returns policy is in addition to these rights.

9. Limitation of liability

To the extent permitted by law, including the Australian Consumer Law:

  • Where goods are not of a kind ordinarily bought for personal or household use, our liability is limited to replacing the goods, supplying equivalent goods, or paying the cost of doing so.

  • We are not liable for indirect or consequential loss, such as lost profits, lost time or business interruption.

  • We are not responsible for damage caused by using labels in printers or conditions they are not designed for, incorrect printer settings, or incorrect storage (for example extreme heat, sunlight or humidity).

10. Privacy

We collect only the information we need to process your order and support you: your name, business name, delivery address, email and phone number.

  • We use it to process orders, arrange delivery, send invoices and answer your questions.

  • We share it only with the services needed to complete your order, such as our payment provider and delivery carrier.

  • We never sell or rent your personal information.

  • We only send marketing emails if you opt in, and you can unsubscribe at any time.

  • Our website uses cookies to make the site work and to understand how it is used. You can control cookies in your browser settings.

We handle personal information in line with the Australian Privacy Principles. See our [Privacy Policy] for full details, or contact us to access or correct your information.

11. Website use and intellectual property

  • All content on this website, including text, images, logos and product descriptions, belongs to Test Tag Supply or is used with permission. You may not copy or reuse it without our written permission.

  • Printer brand names (for example Zebra) belong to their owners and are used only to describe compatibility. We are not affiliated with or endorsed by these brands.

  • You must not misuse the website, for example by attempting to hack it, place fake orders, or upload harmful code.

  • We aim to keep the website available and accurate, but we do not guarantee it will be error-free or uninterrupted.

12. Changes, governing law and contact

Changes to these terms: We may update these terms from time to time. The version on our website when you place your order applies to that order.

Governing law: These terms are governed by the laws of Victoria, Australia. Any dispute will be handled by the courts of Victoria.

Contact us

If you have any questions about these terms, your order or a return, please get in touch.